FAQ

Frequently Asked Questions

Have a question about our timepieces, shipping, or returns? We've got you covered.

We offer Free Standard Shipping on all . Standard shipping typically takes 10-15 business days within the US. For international orders, delivery can take 10-25 business days. You will receive a tracking number as soon as your order is dispatched.

We want you to be completely satisfied with your purchase. If you are not happy with your watch, you can return it within 30 days of delivery for a full refund or exchange. Please ensure the watch is unworn and in its original packaging.

Yes, all TimeCraft watches come with a 2-Year Warranty covering manufacturing defects. This does not cover normal wear and tear, water damage beyond the specified rating, or accidental damage. Buy with confidence!

Our timepieces are designed for everyday wear. Most models feature a water resistance rating of 3 ATM (30 meters), which is suitable for splashes and brief immersion in water, but not for swimming or diving. Please refer to the specific product page for detailed specs.

To maintain the longevity of your watch, avoid exposing it to extreme temperatures, strong magnetic fields, or harsh chemicals. For leather straps, keep them away from water. We recommend wiping the case and crystal with a soft, dry cloth regularly.

Still have questions?

Our customer support team is available 24/7 to assist you.

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